Category Archives: Market Research

Yet Another Example of How Not To Use The Internet To Conduct Research

(edit, April 6, 2011: Over a year since I posted this, and I just took another Zogby poll (now an “Ibope Zogby poll,” by the way), and they’re still asking this question the same way. And I still, despite being pretty politically aware, knowing my congressman’s name, and having even written the guy and gotten a response on at least one occasion, have absolutely no idea what district number I live in. Everything below this parenthetical addition is old content, so if you have seen it before, sorry.)

This is from a couple of weeks ago, and I’m just now getting a chance to post it.

88% of Americans live in a state with fewer than 53 US congressional districts in it. Only California has that many; Texas comes in second with 32.

And yet, here’s how the good folks at Zogby Interactive ask what congressional district you live in:

That’s right. Zogby asks what state you live in, and then asks you, regardless of how many districts your state contains, which of 53 districts you live in. This is terrible for a lot of reasons, beginning with what should be obvious to everyone: it’s really lazy.

Looking at this from a practical political standpoint, though, it’s a mess. Folks just don’t think about their congressional district that way. Many (certainly not all) will know the name of their representative — or at least be able to pick the name from a short list of possibilities — but the odds of them knowing the actual district number aren’t great.

That being said: it can be problematic to ask people who their representative is if you’re then going to ask them if they’re going to vote for that person — it creates a priming effect and reminds (or informs, if the respondent is less focused on politics) of incumbency and makes it difficult to do a clean “would you vote for x or y” question. While I didn’t get that question as a follow-up, it’s possible some respondents did, though I somewhat doubt it this far out.

A much better way to ask this question is to ask for zip code, which will let you look up the right district in most cases; a simpler method (for the respondent), and one that might feel less personally intrusive, is to remember that this is the internet and present a state map, on which the respondent can zoom in and actually CLICK WHERE HE LIVES.

And, saying what should be obvious, but maybe isn’t: if you structure your research in such a way that only the very very very top-most super-engaged respondents are qualified to answer a follow-up, your results are only going to reflect that tiny slice of the population.

Pathetic, and sadly, about what one would expect.

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Filed under abject stupidity, bad user experiences, databases are your friend, election polling, Market Research, Politics, quality of responses, the web is a visual medium, Zogby

Databases Are Your Friend!

I’ve ranted about this so many times that it’s a true pleasure to see it being done the right way by YouGov/Polling Point here:

(obviously, I blanked out the zip code.)

Compare and contrast with other folks’ ongoing aggravation of asking me to pick which country I live in (from a list of about a billion, though the US at least is at the top), then pick my state, and then entering my zip code. Harris does this pretty frequently, though I just saw an example the other day where they instead asked if I still lived in the United States, and then (without asking for state or zip) asked me to type the name of the city where I live, which I found somewhat unusual.

Anyway, nice to see this happening. We’re already on the panel, so you already know all this background info!

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Filed under databases are your friend, Doing it right, Market Research, web research, YouGov

Taking a Hatchet to Your Matrix

Not a newsflash: I hate matrixes. That being said, I acknowledge they’re sometimes going to be necessary. If you’ve got to use one, though, I think it’s in everyone’s interest to keep each one as small as possible, and to use as few of them as possible.

There’s often a point in web surveys where the respondent is asked whether or not he has heard of a number of different items – brands of orange juice, for instance, to use my favorite example. That’s followed by another question asking which of the brands the respondent has personally tried.

Then come the matrixes, where respondents are asked to rate each of the brands that they’ve heard of – not just the subset they’ve personally tried – across a number of rating criteria, each one likely being its own matrix on its own page. This is the point where the respondent suddenly regrets being so honest about the brands he’s seen in the grocery store or advertised on TV, because he suddenly realizes he’s going to be spending the next fifteen minutes of his life clicking “don’t know” or “not applicable” on matrix after matrix inquiring about the best flavor, the least pulp, the nicest packaging, and so on. I get, very clearly, that as researchers, this isn’t entirely a waste of time – we can give our clients a report that shows the attitudes crosstabbed by both active users and those who are just aware of each brand. It has the added “bonus” of letting us inflate the number of respondents — you get to tell your client that you asked the evaluation questions of significantly more people than you would have if you’d only included those who use the brands in question. (This is the product research version of asking unlikely voters how they’ll be voting.) And, of course, it’s possible that some respondents will have differing levels of familiarity with the products they don’t themselves use, and may actually be able to provide useful feedback nevertheless. But, still:

I’m writing this, actually, as I take a break from a piece of research I’m in the middle of taking. I think I’m on about the sixth matrix page. I’ve got 8 columns going across – 7 point Likert plus a “not sure” – and 10 rows of brands going down, only 1 of which is asking me about something I truly have knowledge of – the other 9 are things I’ve heard of, but have no ability to evaluate. I don’t want to go into specifics, but let’s pretend it’s about travel, and that it first asked me which foreign cities I’d ever considered traveling to, and then asked which ones I’d actually visited — and now it’s asking me about every city I’d considered going to, to rate the quality of its museums, central train station, hotels, safety, and so on. There might be the occasional question I can answer based on something a friend told me or based on something I vaguely remember reading on Wikipedia or in a Rough Guide, but in general, I’m just not able to comment on the friendliness of the Dublin populace, you know?

Not only is this frustrating, but I’m also (and this wouldn’t apply to an ordinary respondent) acutely aware that my speeding through page after page, clicking “not sure” for 9 of the 10 choices and then assigning an answer choice to the one thing I’m familiar with is probably going to result in my responses being discarded anyway.

I have a sense, based on the level of detail each matrix has gone into, that I’m going to have another 4 or 5 of these waiting for me, and honestly, I’m hoping I time out while I write this; if I do, I’m done.

Is an aggravated respondent really in anyone’s best interest?

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Filed under bad user experiences, data quality, Market Research, matrixes make me cry, web research

(Nit)Picking on Harris

So, I dipped by toe back in to web research this morning. Since I generally have decent experiences with Harris polls, I decided to give them a shot. As usual with them, it was a fairly painless experience; nothing really glaringly wrong or obnoxious — so let’s not dwell too much on either of these things.

First, from a pure design standpoint, I don’t understand the point of these massively over-wide columns. If you’re going to answer true for some and false for some, it’s really a lot of left-right mouse or trackpad motion — enough that it created a minor annoyance for me. In a 3-question true/false setup like this, it’s really not terrible — but in a longer series of questions, it might drive me to drink:

Wouldn’t this shopped version be easier to use?

Like I said, pretty minor. Which brings us to my second and final observation on this poll:

Who the heck are the numbers for?

So, yes: all pretty minor.

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Filed under Harris, jargon, Market Research, silly nitpicking, web research

Feeling the Urge…

I’m feeling the urge to get back at this. Going to try to sit through some Toluna research today, see if it’s any better than the last time I looked, and then report back with some dire pronouncements about the future of market research.

Though I basically just said it in the comments on Ray’s excellent post.

Carry on; I’ll be along presently.

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Filed under administrivia, general, Market Research

Obscure AND Potentially Personally Identifying? Let’s Ask It!

Sent in by a reader; click to embiggen:

Bad enough they’re asking for something few people would know offhand — and who wants to go fetch a piece of mail to get the answer  — but I think there’s an equally bad issue here regarding respondent confidentiality, at least theoretically.  A quick search of census data for some five-digit zip codes chosen at random from among those I’m familiar with around the country shows between about 8,500 and 16,000 occupied households in each. (I wouldn’t call that an average, as it’s practically anecdotal, but it’ll do for now, since I can’t find exactly what I’m looking for.)  A zip+4, though, is designed to be reflective of a much, much smaller geography. According to the US Postal Service:

The 4-digit add-on number identifies a geographic segment within the 5-digit delivery area, such as a city block, office building, individual high-volume receiver of mail, or any other unit that would aid efficient mail sorting and delivery

How small are those “geographic segments?” You can use this USPS lookup tool to get a sense of it. I live on a suburban street; my house is on a corner. My immediate neighbor around the corner has a different zip+4; the people across the street have a different zip+4; the house immediately behind me has a different zip +4. The house next door to me, though, and the two houses that follow it going down to the end of the block — those all have the same zip+4 data. Apparently, my personal zip+4 will narrow you down to one of four homes.

Now, presumably, you gave your full mailing address when you signed up for this panel, so it’s not as if the research company) doesn’t already know exactly who you are and where you live — and it’s not as if telephone research doesn’t contain your even more personally identifiable phone number right there in the data — but still, this makes me uncomfortable. Rather than using back-end databases to append that information in post-production (which, for the millionth time, would be the ideal way to deal with this situation), we’re instead outright asking for something that both makes your data pretty easy to tie back to you and which you don’t know in the first place. (I actually thought I knew mine, and I don’t, though I was fairly close.)

All in all, this strikes me as a really bad question. What do you think?

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Filed under bad user experiences, data quality, databases are your friend, ethics, Market Research, redundant questions, web research

Research Lifestreaming

Harris (click to embiggen):

I’m fascinated, but I think the universe might collapse in on itself in some sort of divide-by-zero error if I were to sign up with @researchrants.

In any case, I want to hear from anyone who does sign up … and I’d love to see any examples of gaming this system. I mean, there have got to be brand managers salivating over this, right?

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Filed under a challenger appears, Harris, Market Research, social media, web research